Care Pass Membership
National return-to-work cover for your workforce, with telemedicine built in
Care Pass is a clinician-founded, subscription-based return-to-work service for New Zealand employers. Membership gives your organisation priority telemedicine consults, real-time visibility of every case and return-to-work plans matched to the job. Our accredited clinical team delivers the consults.
What membership gives you
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Priority telemedicine access. Members-only booking.
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National coverage. Wherever your people are.
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Employer dashboard. Real-time caseload visibility.
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Telemedicine, built in. Our accredited clinical team delivers every consult.
- Median claim duration, against a 72 to 94 day average
- 14 days
- Reduction in compensated claim costs
- 78%
- Average saving per injury
- $11,000
- Average wait for a doctor consult
- 24 hours
- Injury hotline access
- 24/7
Care Pass Membership
What your membership includes
Doctors sign off "unfit for work" because they can't see what the job involves. Care Pass gives them that detail, so employees get back to work safer and sooner on real modified duties. One subscription covers access, data, visibility and the provider network.
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Priority telemedicine consults
Members-only access, with faster booking.
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National coverage
The same access for every site, anywhere in New Zealand.
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Data and duties onboarding
Upload your job titles and Job Task Analyses. We turn them into role-specific detail a doctor can act on.
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Use of the platform
Live case tracking and reporting.
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Employer dashboard
Real-time caseload and certificate visibility.
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National clinic provider access
Centralised, simplified billing.
From first call to return to work
Telemedicine access, included in your membership
Our accredited clinical network delivers the telemedicine consults included in your membership. Your employees book a 30-minute return-to-work consult online, on any device, and our doctors already have your duties and job data on file. They diagnose, treat, issue ACC certificates and reviews, and refer for imaging or prescriptions when needed.
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1. Pre-claim
Injury hotline and triage
Clinician-led triage around the clock. Many injuries resolve before a claim is needed.
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2. If a claim is needed
Telemedicine consult
Video consult with one of our doctors, usually within 24 hours.
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3. Treatment
Diagnosis and certification
Our doctors issue ACC certificates, prescriptions and referrals the same day.
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4. Return to work
Job-matched prescription
Modified duties matched to your real job task data, not a generic certificate.
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Appointments within 24 hours, no app needed
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Same-day certificates and prescriptions
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Multidisciplinary collaboration with physio, OT and mental health
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Covers work and non-work injuries alike
Get started
Care Pass is for employers who want their people back at work sooner, and for the practitioners who treat them.
For employers
Get your employees back to work sooner. Care Pass gives practitioners the detail of what each role involves, so they can write modified duties that fit your workplace instead of signing someone off.
Already have an account? Log in to view your company's customised job library.
For practitioners
Build return-to-work plans that fit your patient, their injury and their actual job. The employer's duties and job task data are already on file, so you can prescribe modified work with confidence.
Talk to us
Not ready to register, or want to talk through membership for your workforce first? Email us and we'll come back to you.